We just wanted to let you know how impressed we were with Kim Osborn when we were recently shopping for a loveseat. Recently we’ve had disappointing service from a couple of local furniture stores — an overzealous saleswoman at Ethan Allen and a seemingly clueless salesman at La-Z-Boy. But we were so impressed with Kim. She was knowledgeable and helpful without being overbearing. We made a couple of visits to your store before deciding on a loveseat, and she was great to deal with each time. We’ll look her up the next time we’re in the market for more furniture. In the meantime, thank you for the great customer service.